Refund Policy
Last Updated: 20/06/2024
Refund Policy
At Renixe, we strive to deliver exceptional website development services that meet and exceed your expectations. However, we understand that unforeseen circumstances may arise. This Refund Policy outlines the conditions under which a refund may be granted for our website development services.
Projects with a Fixed Fee Agreement
For projects with a pre-determined fixed fee outlined in a signed proposal, refunds are generally not available. This is because we allocate resources and dedicate time specifically for your project based on the agreed-upon scope.
However, we may consider a partial refund on a case-by-case basis if:
- The project is demonstrably not completed according to the agreed-upon scope of work in the proposal, despite clear communication and revision opportunities.
- We mutually agree to terminate the project before completion due to unforeseen circumstances.
Projects with Hourly Billing
For projects with an hourly billing structure, we will not offer refunds for completed work. However, you have the right to terminate the project at any time. In such cases, you will be responsible for payment for all hours worked up to the point of termination.
Advance Payments
Any non-refundable advance payments made towards your project will be applied to the total project cost.
Project Revisions
We offer a revision process to ensure your satisfaction with the final website. However, refunds will not be granted for dissatisfaction with creative direction or design choices that have been previously approved.
Cancellation Policy
You have the right to cancel your project at any time. However, you will be responsible for payment for all work completed up to the point of cancellation.
How to Request a Refund
If you believe you are eligible for a refund under the terms of this policy, please submit a written request to renixeinfotech.marina@gmail.com outlining the specific reasons for your request. We will review your request and respond within 7 business days.